Refund policy

Return, Replacement & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return only in cases where the product is damaged, defective, incorrect, materially different from the product description, or otherwise eligible under applicable Indian consumer protection laws.

We do not accept returns, exchanges or refunds for change of mind, personal preference, incorrect selection, or if you simply no longer want the product.

Eligibility for Return

A return, replacement or refund request may be considered if the product received:

is damaged;
is defective;
is different from the product ordered;
is the wrong size, colour or variant due to an error from our side;
is materially different from the description, specifications or features displayed on our website; or
is otherwise eligible for return or refund under applicable Indian law.

To be eligible for an approved return, the item should, wherever reasonably applicable, be in the same condition in which you received it, unused or unworn, with tags and in its original packaging.

You may also be required to provide your order number or proof of purchase.

How to Request a Return

Eligible return requests must be raised within 10 days of receiving the product.

To request a return, you can raise a request through your DANAC customer dashboard or contact us at studio.danac@gmail.com.

We may request clear photographs or a video of the product, packaging and shipping label to verify the issue.

If your return request is accepted, we will arrange the return pickup or provide return shipping instructions.

Please do not send any product back without prior approval.

Damages and Issues

Please inspect your order upon receiving it.

If your item is defective, damaged, or if you receive the wrong product, size, colour or variant, please contact us within the applicable 10-day return window so that we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Situations

Returns or exchanges will not be accepted merely because:

you changed your mind;
you do not like the colour, design, style, appearance or fit;
you selected the wrong size, colour, product or variant;
you ordered the product by mistake;
you no longer require the product;
the product does not meet a personal preference that was not part of the advertised product description; or
you found the same or a similar product at a different price elsewhere.

Customers are requested to carefully review the product description, size, colour and variant before placing an order.

Exchanges

We do not offer exchanges for change of mind, personal preference, incorrect size selection, colour selection or variant selection made by the customer.

If we have sent you the wrong product, size, colour or variant, your request may be approved after verification.

Depending on product availability and the nature of the issue, we may provide a replacement or refund.

Replacements

For an approved damaged, defective or incorrect-item claim, we may arrange a replacement subject to product availability.

If the same product or variant is unavailable, an appropriate alternative resolution or refund may be offered.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be initiated to your original payment method, wherever applicable.

Please note that your bank, card issuer or payment provider may take additional time to process and reflect the refund in your account.

For Cash on Delivery (COD) orders where a refund is applicable, we may request appropriate bank or payment details to process the refund.

Return Shipping

For approved returns involving a damaged, defective or incorrect product supplied by DANAC, we will arrange the pickup or provide appropriate return shipping instructions.

Unauthorised returns sent without prior approval may not be accepted.

Refused or Undelivered Orders

Refusing delivery of a correctly supplied product, changing your mind after dispatch, or being unavailable to receive an order does not automatically make the order eligible for a refund or return.

Any applicable refund, shipping or return-related charges in such cases will be handled in accordance with our policies and applicable law.

Consumer Rights

Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

For any return, replacement or refund questions, please contact:

DANAC
Maa Saraswati Enterprises
GSTIN: 07DOKPP1586M1Z6
Email: Support.danac@gmail.com