Shipping policy

Shipping & Delivery Policy

At DANAC, we aim to process, dispatch and deliver your order as quickly and safely as possible.

Estimated Delivery Time

Most orders are delivered within 5–7 business days from the date of order confirmation.

Deliveries to Jammu & Kashmir, the Andaman & Nicobar Islands, North-Eastern states, remote locations and other areas with limited courier connectivity may require additional time.

Delivery timelines may also differ depending on the product, delivery address, courier availability and circumstances beyond our reasonable control. All delivery timelines displayed or communicated are estimates and are not guaranteed delivery dates.

Business days exclude Sundays and public holidays.

Order Processing and Dispatch

Orders are processed after successful order confirmation and, for prepaid orders, confirmation of payment.

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email or your DANAC customer dashboard, depending on the information and services available.

During sales, promotions, festive periods or unusually high order volumes, processing and dispatch may take longer than usual.

Shipping Charges

Any applicable shipping or Cash on Delivery charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location, shipping method, promotional offer or other applicable conditions.

Delivery Delays

Delivery may be delayed due to circumstances including:

severe weather or natural events;
public holidays, strikes or local restrictions;
courier network disruptions;
high shipment volumes;
incorrect or incomplete delivery information;
difficulty accessing the delivery location;
security restrictions or regulatory checks; or
other circumstances beyond the reasonable control of DANAC.

If your order is delayed, we will make reasonable efforts to assist you and coordinate with the courier partner. However, delays caused by third-party courier services or circumstances beyond our reasonable control may take additional time to resolve.

Nothing in this policy limits any rights available to you under applicable Indian law.

Tracking Your Order

Once tracking information is generated, please allow some time for the courier partner’s system to update.

If the tracking information has not been updated for an unusually long period or your order has not arrived within the expected timeframe, please contact us at Support.danac@gmail.com with your order number.

Delivery Attempts

Courier partners may make one or more delivery attempts depending on their service policy.

Please ensure that:

the shipping address is complete and accurate;
the provided mobile number is active;
someone is available to receive the order; and
calls or messages from the courier partner are answered promptly.

If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect or incomplete address, or cannot be contacted, the shipment may be returned to us.

Incorrect Address or Contact Details

Customers are responsible for providing correct shipping and contact information while placing an order.

If you notice an error, please contact us as soon as possible. We will try to update the information if the order has not already been dispatched, but address changes cannot be guaranteed after dispatch.

Any additional shipping or re-shipping charges arising from incorrect or incomplete information supplied by the customer may be payable by the customer, where applicable and permitted by law.

Refused or Undelivered Orders

Refusing delivery of a correctly supplied order, changing your mind after dispatch, or remaining unavailable to receive the shipment does not automatically make the order eligible for a refund.

Where a prepaid order is returned to us because of refusal, customer unavailability, an incorrect address or repeated unsuccessful delivery attempts, any applicable forward-shipping, return-to-origin or re-shipping charges may be adjusted from the refund, where permitted by law and after appropriate communication.

Any return or refund request will be handled in accordance with our Return, Replacement & Refund Policy and applicable Indian law.

Damaged or Tampered Package

Please inspect the outer packaging when receiving your order.

If the package appears visibly damaged, torn, opened or tampered with, you may refuse delivery and inform us promptly.

If you accept the package and later discover that the product is damaged, defective or incorrect, please contact us within the applicable 10-day return window. We may request photographs or a video of the product, packaging and shipping label to verify the issue.

Split Shipments

In some cases, items from the same order may be shipped separately due to product availability, packaging requirements or courier arrangements.

When this happens, you may receive separate tracking details and the items may arrive on different dates. Unless otherwise stated, you will not be charged additional shipping fees solely because we split an order into multiple shipments.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will try to process the cancellation if the order has not already been dispatched. Once an order has been dispatched, cancellation may not be possible, and refusal of delivery will be handled under the “Refused or Undelivered Orders” section of this policy.

Contact Us

For questions regarding shipping, tracking or delivery, please contact:

DANAC
Maa Saraswati Enterprises
GSTIN: 07DOKPP1586M1Z6
Email: Support.danac@gmail.com